Terms and information
Company information
The content of Co-natives merchshop is provided, updated and managed by
Marknadsbyrån i Skandinavien AB
Vasavägen 61C
582 33 Linköping
Postadress:
Box 152
58102 Linköping
Organization number: 556869-5547
Telephone number: 013-553 33
E-mail address: webshop@marknadsbyran.se
Payment
Marknadsbyrån i Skandinavien AB uses Kustom Checkout to handle your purchase in our store. Kustom Checkout is an independent checkout solution provided by Kustom AB and through which payment methods and delivery options are available.Kustom is not a bank and does not process payments directly; Kustom provides the interface and logic that displays the available payment methods.
When you use the checkout to complete your purchase, you will be offered different payment methods. These payment methods are provided by different payment service providers, depending on the payment method you choose when making your purchase. For the payment, you will be redirected to a payment service provider, such as [Klarna, Swish, MobilePay], where the purchase is finalized.
For a smooth shopping experience, Kustom Checkout includes auto-fill of your details if you have saved them or previously filled them in Kustom Checkout.
Kustom will not perform any credit check, but it can be done by the payment method you have chosen to complete the purchase.
By clicking "Pay Purchase" at checkout, you agree to the Kustom Terms of Service and acknowledge that you have read the Kustom Privacy Notice.
More information on how Kustom handles your data and operates the checkout solution can be found in the Terms of Use and Privacy Policy. You can find them here.
Stripe
Stripe securely processes all payments made through Kustom Checkout. This applies to all available payment methods. Stripe is regulated in Europe and authorized by the Central Bank of Ireland (reference number: C187865) as an electronic money institution. Stripe is legally entitled to issue electronic money, execute payment transactions, issue payment instruments and to engage in the redemption of payment transactions. See the Central Bank of Ireland's register for more information.
Available payment methods
Cards
You can pay by debit or credit card from [Visa, Mastercard and American Express]. The payment is processed securely by Stripe via the Kustom Checkout solution. All card information is transmitted encrypted and processed according to the PCI DSS security standard. Kustom never stores your card information.
Klarna
With Klarna, you can choose to pay directly, buy now and pay later, or pay in installments, depending on the options Klarna offers for your purchase.When you choose Klarna, Klarna Bank AB handles the payment, including any credit checks and invoicing. [We or the Merchant] receive payment from Klarna, and you pay Klarna according to their terms.For more information on how Klarna processes personal data, see Klarna's privacy policy.
Swish
You can pay quickly and securely with Swish. When you choose Swish, you authorize the payment in the Swish app using Mobile BankID. The payment is processed by your bank and Swish.
Apple Pay
If you use an Apple device, you can pay with Apple Pay.
Payments are verified using Face ID, Touch ID or the device's passcode.
Apple Pay uses a secure token for payment instead of your actual card number, which means that neither we, Kustom nor Stripe ever see your full card number.
Apple Pay uses your browser's or device's built-in features and doesn't usually put any cookies of its own on our website.
Google Pay
Google Pay allows you to pay with the cards stored in your Google Wallet.
Google Pay uses tokenization and multiple layers of security (such as encryption and biometric or PIN verification). Your actual card number is never shared with us, Kustom or Stripe.
To display the Google Pay button, a technical script is downloaded from Google. The script may use technical cookies or local storage for fraud prevention purposes.
Security of card payments
Kustom does not store your card information. All card information is encrypted (SSL) and processed by the payment service provider according to PCI DSS standards. Strong customer authentication (e.g. 3D Secure, BankID) may also apply depending on the payment method you have chosen.
Canceled online orders
If your order has been canceled because all products were not available in the store or in [our or Merchant's] warehouse, your money will be refunded to you via Kustom. The refund is made through the same payment method used for the original order. Refunds are usually processed within 1-3 business days.
Privacy and cookies
Kustom may use a cookie to automatically fill in your details (such as name, address or ID number) when you complete the purchase, based on information you chose to save. This information may be obtained from us or our partners. You can disable autofill at any time by changing your preferences at the time of purchase, contacting us or deleting cookies from your device.
You can find Kustom's privacy policy here.
Kustom, Stripe and each payment method such as [Klarna, Swish, etc.] act as separate data controllers for their respective processing activities.
We never store card numbers or card information.
Deliveries and returns
All products are produced On Demand after order and have a delivery time of about 2-2,5 weeks from order. Deliveries are made by Bring for transports within Sweden and FedEx for international freights.
Terms of delivery
Company deliveries are sent with DHL within Sweden and TNT international. International deliveries are sent DAP, all customs costs are charged the receiver.
Right of withdrawal / Complaint
As a customer you have a 14 days right of withdrawal counting from the day you recieve your products. The customer pays the cost of returning the products. To use your right of withdrawal, please send a mail to webshop@marknadsbyran.se and attach your ordernumber.
If there is any fault on the product and / or you as a customer have any complaints, please contact Marknadsbyrån via webshop@marknadsbyran.se for a swift settlement of the fault.
Privacy policy
When you place your order with us, you need to provide certain personal data. In connection with your order, you agree that we store and use your information in our business to fulfill the agreement with you. Under the Personal Data Act (PUL), you have the right to receive the information we have registered about you. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or removed. In this case, please contact us by e-mail.